Refund policy

Return Eligibility

You may request a return within 30 days of delivery, provided the item is unused, in its original condition, and includes its original packaging where applicable.

To request a return, contact us at [alexgillbusiness@gmail.com] with your order number and the reason for the return.

Some products may be ineligible for return due to hygiene, safety, customization, or other applicable restrictions. Any such exclusions will be disclosed where required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We will review the issue and explain the available resolution, which may include a replacement, return, or refund.

Return Shipping

For approved returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated.

If an item is defective, damaged, or incorrectly supplied, we will explain the return or resolution process and cover applicable return costs where required by law or agreed by us.

Please do not send an item back before receiving return instructions.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider and bank.

Original shipping charges may be non-refundable where permitted by law, except when a refund of those charges is required.

Cancellations

If you need to cancel an order, contact us immediately. We cannot guarantee cancellation once an order has been processed or shipped.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Contact

For returns, refunds, or order issues:

Email: [alexgillbusiness@gmail.com]